Troubleshooting

Your organization’s partner application must be approved. Follow the status message and ask the owner to handle any revision or appeal shown. If you belong to several organizations, check that you selected the intended one. Apply and get approved.

Sign in with the account invited to the organization and accept the invitation. Ask the organization owner to check the invited email address and its status in Team.

Approval grants access to your organization. The organization owner must also assign you to the managed store and select your store permissions in Manage Team. Manage store collaborators.

Check the organization and the message shown in the portal. Review the relevant resource’s usage in Settings → Store Limits. If you need a higher limit, request it there. Settings and limits.

Check its Build period and extensions page. The storefront and checkout lock when the build period ends. You have 60 days after the deadline to get an extension approved or hand off the store before it and its data are permanently deleted. A pending extension request does not change the current deadline. Build a client store.

In Stores, use View progress for an unfinished setup or Retry setup when the portal offers it for a failed setup. If it keeps failing, contact Tringify support with the store name, subdomain, and the message shown.

Share the link from Copy client link yourself. The client must sign in with the exact verified email address on the offer. Check the acceptance deadline in your organization’s timezone. If the quote expired or its price changed, requote and ask the client to review the new offer. Deliver a store.

Directory profiles need their own review. Check the listing status and feedback in Partner Portal. Edits to an approved profile are reviewed while the existing approved version stays live. Create a directory profile.

Ask the organization owner to check your Project Enquiries permissions. To receive new briefs, project enquiries must also be enabled on the published directory profile. Project enquiries.

Check Tringify Status for service incidents. When contacting support, include the organization name, the affected store or handoff, the time of the problem, and the message you saw. Do not send passwords or sign-in codes. Use Tringify Help for Store Admin and mobile guidance.

Check Settings → General for the organization timezone. Partner Portal uses that timezone; Store Admin uses the store timezone. Compare the full date, time and timezone, rather than the day alone. If a timezone or deadline cannot load, reload the page before scheduling an action. Do not estimate the deadline from your computer clock.

You can select Cancel deletion before the displayed deadline. Once deletion starts, Being deleted means the store is being removed and cannot be opened or restored through cancellation. The entry disappears when deletion finishes. If the display is stale, refresh the list; do not submit another deletion request just to update it.